Delivery and Returns
Royal Mail Standard delivery charges apply to orders under £20
- Free Royal Mail Standard delivery is offered for orders over £20.
- Next Day Tracked Delivery with DPD is offered at a charge of £6 per order under £50 and FREE for orders over £50 - this can be selected at checkout. Orders placed before 2pm will be dispatched on the same day.
We are only open Monday - Friday. If the order is placed before 2pm GMT, we will ship on the day. Otherwise it will be shipped the next working day at the earliest collection time possible.
If you do not like the product you can return it within 30 days - no questions asked. We have an easy and hassle free return policy. Please look at our Delivery & Returns section for further information.
What is the estimated delivery time?
Delivery times are influenced by product availability, geographic location of the product in inventory, your shipping destination and the courier partner's time-to-deliver in your location
How much does delivery cost?
Delivery charge varies with the product you are purchasing. We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps to offset logistics costs.
What happens if I am out when delivery is attempted?
Your order will be delivered to the delivery address you have provided to us. If you weren’t available when the courier partner knocked at your door, two additional delivery attempts will follow on successive days.
When will the deliveries take place?
Our courier partner will try to deliver between 9:00 and 18:00. If you cannot be there at a certain hour, you can add a note to the orrder at the checkout.
How will I be notified about my order?
If you have successfully placed an order with us, we will keep you notified at different stages of the journey of your order. An e-mail or SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the “Track Order” section on our website. We’ll send another communication when your package is on its way to be delivered to your specified address.
How will the packaging look like in case of a door delivery?
We ensure highest standards of packaging norms and deliver all our products in highly standardized Carton Boxes or mail bags which will enable there are no damages while handling your items.